Every jurisdiction has its own rules, and omnichannel journeys complicate them further. A click-and-collect order. An endless aisle sale shipped from another warehouse. A return processed in a different country to the one where the item was bought. Each raises the same question - which rate applies, and where did this transaction really happen?
That's why we're partnering with Avalara, the agentic AI leader in global tax and compliance, with a direct integration between Sitoo Unified Commerce Platform and Avalara AvaTax.
At checkout, Avalara AvaTax calculates the correct jurisdiction-specific rate and returns it to the point of sale in real time, whether that’s in store, online, or anywhere a transaction crosses between the two.
Jens Levin, Sitoo co-founder and CEO, said:
Tax used to be something retailers settled after the fact, in the back office. That's no longer true. The moment a customer can buy in one country and return in another, tax becomes part of the shopping experience - and it lands on the store team. Our job is to make sure it never reaches them. With Avalara, the right amount is simply there at checkout, every time, wherever the sale happens. For retailers expanding across markets, this is huge.
Because the Sitoo Platform is API-first and composable, this is a direct connection between two cloud services. There's no middleware to build and no tax logic to maintain inside the POS. Opening a store or entering a market doesn't change the setup.
For store teams, that means more time to focus on customers. For IT teams, it means an easy-to-use integration and setup. And for finance teams, it provides consistent tax calculations and reliable transaction records across channels.
With Sitoo and Avalara working together, retailers can spend less time managing the complexity behind every transaction and more time creating positive shopping experiences.
And as retailers expand into more stores, channels, and markets, the integration gives them a connected foundation for handling tax compliance at scale - helping technology, operations, and store teams keep moving together.
The Sitoo and Avalara integration is available for shared customers globally.
