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SITOO RECOGNITION

In-store customer recognition redefined

With a single tap, Sitoo Recognition connects payments and loyalty solutions to simplify in-store customer recognition, and to give your customers a flowful shopping experience.

Sitoo Recognition

The innovative loyalty process encourages more in-store sign-ups, increases customer engagement, and makes life easier for your store associates. No need for manual input, confirmation emails, or anything that takes too much time or effort. The best part? You don’t need any extra hardware or development – it’s an out-of-the-box solution.

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Instant customer enrolment

It’s easy to become a member. Customers just scan a QR code with their phone, fill out their details, and provide consent.

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Automated customer recognition

Your customers are automatically identified through their digital wallet as they interact with the payment terminal.

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Out-of-the-box solution

All you need is Sitoo POS, Adyen, and your CRM to be integrated with Sitoo. All systems connect in real time

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Customer recognition. Like you've never seen it before.

Give your customers a loyalty pass that’s accessible through their mobile wallet and linked to all their payment cards. Members are recognized when they tap the payment terminal with their phones, smartwatches, or payment cards.

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Simple customer sign up

To sign up your customers, scan a QR code or tap an NFC reader. On their phone, they fill out their details, provide instant consent, and a digital membership card is added to their mobile wallet.

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Automatic customer recognition

Your members are instantly and automatically recognized every time they use the payment terminal. Either by tapping their phone, smartwatch, or payment card.

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Instant customer rewards

Customer discounts, rewards, and personalized offers can be automatically added and applied, creating a fluid experience for both your customers and your store associates.

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Personalized customer interaction

Connect with customers through targeted push notifications, triggered by behavior or geolocation, e.g. when customers pass one of your stores or reach a new loyalty tier.

Ready to go in-store recognition

No need for any extra hardware or development. Sitoo Recognition integrates with existing Adyen terminals and any CRM. Customers are recognized with their mobile wallets and tokenized transaction data.

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Sitoo POS

Sitoo Recognition is powered by the Sitoo Unified Commerce Platform and is a native part of Sitoo POS.

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Payment terminal

Sitoo Recognition works with Adyen terminals. It also works with Sitoo Payments - powered by Adyen.

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Your CRM

Use any CRM of your choice as long as it’s connected to the Sitoo Platform via Sitoo CRM SPI v2.

SECURITY & COMPLIANCE

Secure in-store customer recognition

Strong encryption and dynamic keys prevent unauthorized duplication and ensure customer data stays confidential. Instant customer consent eliminates the GDPR-challenges related to in-store customer data collection.

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MOBILE WALLETS

Unlock the power of mobile wallets

Give your customers a digital loyalty pass that’s accessible through their mobile wallet and linked to all their payment cards. The loyalty pass allows you to instantly recognize customers when they tap the payment terminal with their phones, smartwatches, or payment cards.

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Benefits for you and your customers

NFC technology and real-time interaction between Sitoo POS, Payments, the mobile wallet, and your CRM – gives you fast and frictionless in-store customer recognition.

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Higher customer capture rate

Boost the number of members by making it much easier for your customers to sign up.

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Immediate consent and compliance

Secure GDPR compliance by getting immediate consent when customers sign up.

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Automatic identification

Automize member identification in the payment process with NFC technology.

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Increased engagement and retention

Drive loyalty and repeat purchases with instant sign-up discounts and personalized offer.

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No missed rewards or promotions

Reduce the number of people having to correct their purchase or post register points.

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Deeper in-store insights

Improve your data with more members and by connecting every transaction to customer profiles.

91 %

Are more likely to shop

91% of consumers are more likely to shop with brands they recognize, remember, and provide relevant offers. Source: Twilio

80 %

Are more likely to purchase

80% of consumers are more likely to purchase from a company that offers personalized experiences. Source: Edelman

77 %

Only pays with their phone

77% of Gen Z in the UK leave their traditional wallet at home and only bring their phone. Source: Marqeta

FAST POS PROCESSES

Efficient store operations and happy store associates

Enjoy less manual work, no sign-up errors, and faster check-out times. Reduce the stress for your store associates and give them more time to provide great service.

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PUSH NOTIFICATIONS

Stay top-of-mind with push notifications

Connect with your customers in a relevant way using push notifications that are triggered by customer behavior or geo-location. The digital member card placed in your customer’s mobile wallet will also act as a constant reminder of your brand.

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The same in-store recognition solution in all your markets

Sitoo Recognition works out of the box in all 40+ countries, where Sitoo POS is compliant. The Sitoo Unified Commerce Platform anchored by POS is trusted by retailers in Europe, Asia, Australia and North America.

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In-store enrolment. How it works.

Boost your in-store customer capture with an enrolment process that’s fast and simple. All you need is an NFC reader or a QR code.

Sitoo QR code scan to become member

1. Tap or scan

Your customer taps an NFC reader or scans a QR code with their phone.

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2. Invitation

An invitation appears on the customer’s phone.

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3. Personal details

The customer fills out their details on their phone.

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4. Consent

The customer ticks boxes for consent on their phone.

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5. Member card

Finally, the digital membership card is added to the customer’s mobile wallet.

In-store customer recognition with rewards. How it works.

Your members are recognized, and their membership is updated, as part of the payment process when they tap their phone, watch or payment card.

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1. Tap terminal

Your customer taps the payment terminal with their mobile phone or smart watch.

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2. Recognize

The payment terminal recognizes the digital loyalty card in the customer’s mobile wallet.

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3. Update profile

The payment is executed, and the member card is instantly updated with new rewards.

In-store customer recognition with personal offers. How it works.

Your members are recognized as they tap the payment terminal and they can choose to activate their offer before the payment is executed.

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1. Tap terminal

Your customer taps the payment terminal with their mobile phone or smart watch.

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2. Recognize

The terminal recognizes your customer and pauses the payment if there’s a personal offer available.

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3. Customer profile

The customer loyalty profile appears on the POS screen.

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4. Activate offer

The customer chooses whether or not to activate the offer, in dialogue with the store associate.

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5. Update profile

The payment is executed when the choice is made, and the customer’s member card is instantly updated.

Get a live demo of Sitoo Recognition

See groundbreaking in-store customer recognition for yourself.

Get a live demo of Sitoo Recognition

See groundbreaking in-store customer recognition for yourself.