The implementation of the Sitoo POS and unified commerce platform is being hailed as a true game-changer by one of Europe’s leading high-end fashion retailers.
Swedish fashion chain, Gina Tricot, operates in over 30 countries and have been working for a number of years to deliver new and exciting shopping experiences to their customers.
However, technology – and the level of technology that has been used in the organization – have held the chain back from delivering the type of experiences they know their customers demand and expect. This is now all set to change.
“For the past six to seven years there’s been talk of implementing a new POS system and we were searching for a better solution with reduced costs,” says Michael Jarestad, Chief Digital Officer at Gina Tricot.
“Technology has never been given a priority but with the digitalization currently happening in the industry and opportunities in new sales channels and marketplaces, we’re undergoing a significant tech shift right now to build our abilities to support all channels.
Sitoo will be a real game-changer for us in terms of customer experience.
“Sitoo will be a real game-changer for us in terms of customer experience. We’ll be able to serve customers and meet their needs regardless of the channel – and Sitoo will enable us to achieve this.”
When searching for a new provider, it was the game-changing technology behind Sitoo alongside the powerful functionality that sealed the deal for Gina Tricot.
Michael adds: “One part of choosing Sitoo was how modern the platform technology and the IT architecture that sits behind it are. There is a high level of tech maturity and the way Sitoo integrates with other systems is exactly what we were looking for.
Our country managers were included in the process of choosing a new solution and Sitoo will give them everything they wanted.
“Secondly, functionality wise – alongside it’s omni capabilities – it’s a truly mobile solution that will be integral for helping us develop the store experience. Our staff will now be mobile in the stores which will transform on the floor selling. Our country managers were included in the process of choosing a new solution and Sitoo will give them everything they wanted. Sitoo is the forward leaning provider we were looking for.”
As retail continues to evolve at speed and at scale, it’s becoming more important than ever for retailers to keep pace with changing customer demands. Technology is the key piece in the puzzle that helps retailers do this.
Michael concludes: “It’s important for us to be able to meet the customer and their demands in the right place at the right time with the right offer. It’s really important to have unified data that can, for instance, trigger personalized campaigns. It’s fantastic our staff can see personalized offers within Sitoo and help improve the interactions they have with our customers.
"Sitoo has a futuristic mindset, they listen to what we want from the solution and they are a great supplier. We have a really strong partnership."
Jens Levin, Sitoo co-founder and CEO, adds: “We’re delighted to be working in partnership with Gina Tricot. They have a fantastic vision for the future and fully understand the importance of the role modern retail technology plays in delivering on ever-changing customer expectations. We’re excited about what the future holds for Gina Tricot and look forward to supporting them on their journey.”
